IT Process

IT process management is a series of activities that relates to the planning and monitoring stages of either a business process or a computer process. For many businesses, the concept of information technology (IT) process management is linked directly to re-engineering. However, this connection is more related to the actual implementation and support methods used than the actual process itself.

- System Development Life Cycle (SDLC)

Software Development Life Cycle (SDLC) is a process used by the software industry to design, develop and test high quality software. The SDLC aims to produce a high-quality software that meets or exceeds customer expectations, reaches completion within times and cost estimates.

A typical Software Development Life Cycle consists of the following stages −

Stage 1: Planning and Requirement Analysis

Stage 2: Defining Requirements

Stage 3: Designing the Product Architecture

Stage 4: Building or Developing the Product

Stage 5: Testing the Product

Stage 6: Deployment in the Market and Maintenance

- Information Technology Infrastructure Library (ITIL)

ITIL is a library of best practices for managing IT services and improving IT support and service levels. One of the main goals of ITIL is to ensure that IT services align with business objectives, even as business objectives change.

One of the most essential parts of ITIL is the configuration management database (CMDB), which provides the central authority for all components—including services, software, IT components, documents, users, and hardware—that must be managed to deliver an IT service. The CMDB tracks the location of, and changes to, all of these assets and processes, along with their attributes and relationships to each other.